Privacy Policy

Last Updated: April 06, 2025

Welcome to Shadeleur. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how Shadeleur ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, make a purchase, or interact with us in any way. Please read this policy carefully.

1.1 Information We Collect

We collect the following types of personal information when you interact with our store:

•        Full name and contact details (email address, phone number, billing/shipping address)

•        Payment information (credit/debit card details processed securely via third-party payment gateways)

•        Order history, purchase records, and transaction details

•        Device information: IP address, browser type, operating system, and referring URLs

•        Usage data: pages visited, time spent on the site, clicks, and browsing behavior

•        Communications: messages, queries, or feedback you send to us

•        Account credentials if you create an account on our platform

1.2 How We Use Your Information

The personal data we collect is used for the following purposes:

•        To process, fulfill, and deliver your orders accurately and on time

•        To communicate with you regarding order confirmations, shipping updates, and delivery notifications

•        To provide personalized shopping recommendations and enhance your experience

•        To respond to your queries, complaints, and customer service requests

•        To send promotional emails, offers, and newsletters (only with your consent)

•        To detect, prevent, and address fraud, unauthorized access, and other illegal activities

•        To comply with applicable laws, regulations, and legal obligations

•        To analyze trends and improve our website functionality and product offerings

1.3 How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

•        Logistics and shipping partners for order fulfillment and delivery

•        Payment processors (e.g., Razorpay, PhonePe, Paytm) for secure transaction handling

•        Marketing platforms and analytics tools to improve our services (e.g., Google Analytics, Meta Pixel)

•        Legal authorities when required by law, court order, or regulatory compliance

•        Business successors in the event of a merger, acquisition, or sale of assets

1.4 Cookies and Tracking Technologies

Shadeleur uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, keep items in your cart, and analyze how you use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

1.5 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, transactional data is retained for a period of 5–7 years for accounting and legal compliance purposes. If you request deletion of your account, we will remove your personal data within 30 days, unless retention is legally required.

1.6 Your Rights

You have the following rights regarding your personal data:

•        Right to Access: Request a copy of the personal information we hold about you

•        Right to Rectification: Request correction of inaccurate or incomplete data

•        Right to Erasure: Request deletion of your personal data ('Right to be Forgotten')

•        Right to Restriction: Request that we limit the processing of your data

•        Right to Portability: Receive your data in a structured, machine-readable format

•        Right to Object: Object to the processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at chiteshchaudhari4@gmail.com.

1.7 Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

1.8 Children's Privacy

Shadeleur's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take immediate steps to delete such information.

1.9 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the 'Last Updated' date. Continued use of our website after changes constitutes acceptance of the revised policy.