Refund policy

Refund Policy

Effective Date: April 2025  |  Applies to all orders placed on www.shadeleur.shop

Our commitment to you

At Shadeleur, we take immense pride in delivering high-quality electronic gadgets and body massagers that meet your expectations. Every product that leaves our warehouse goes through a quality check before dispatch. However, we understand that there can be rare instances where a product arrives damaged, defective, or not as described. This Refund Policy has been drafted to ensure that in such situations, you are never left without a resolution. We ask that you read this policy carefully before making a purchase, as it governs all refund requests placed on our website.

This policy applies to all purchases made through www.shadeleur.shop and covers all categories sold on our platform including but not limited to personal care massagers, electric massager devices, electronic accessories, handheld gadgets, and related products.

When are you eligible for a refund?

A refund request will be considered valid and processed if all of the following conditions are satisfied:

The refund request has been raised within 7 calendar days from the date of delivery of the product.
The product received is defective, non-functional, or stops working within the 7-day window under normal usage conditions.
The product delivered is physically damaged upon arrival (dents, cracks, broken components, etc.) due to transit mishandling.
The product delivered is materially different from what was displayed and described on our product listing page (wrong model, wrong colour, wrong specifications).
The product is returned in its original unused condition — unboxed only for inspection purposes — with all original accessories, warranty cards, manuals, and invoice intact.
The outer and inner packaging is retained in reasonably good condition and returned along with the product.
Situations where refunds will not be issued

Shadeleur reserves the right to decline refund requests in the following circumstances. Please review these carefully:

The refund request is submitted after 7 days from the date of confirmed delivery.
The product shows signs of physical misuse, drops, water damage, or tampering by the customer.
The product has been repaired, modified, or serviced by any third-party technician outside of Shadeleur's authorised process.
The original product packaging, accessories, or invoice is missing at the time of return.
The customer has purchased the product during a promotional sale, clearance event, or at a heavily discounted price — in such cases, only an exchange will be offered subject to stock availability.
The issue reported is a result of normal wear and tear, or incompatibility with other devices not specified in the product description.
The customer has changed their mind after use, or the product has been partially used beyond unboxing.
Products reported as damaged without photographic or video evidence submitted at the time of complaint.
How to raise a refund request

We have made the refund process as simple and transparent as possible. Follow these steps to initiate your request:

Raise a complaint within 7 days: Contact our customer support team at shadeleurshop@gmail.com or call us at +91 9213669400 within 7 days of delivery. Mention your full name, registered mobile number, order ID, and a brief description of the issue.
Submit supporting evidence: Attach clear photographs or a short unboxing video that clearly shows the defect, damage, or wrong item. This helps our team verify your claim quickly without delays.
Await confirmation: Our team will review your complaint and respond within 48 business hours. You will receive a confirmation email stating whether your refund request has been approved or rejected along with the reason.
Ship the product back: Upon approval, our team will either arrange a reverse pickup from your address or ask you to ship the product to our return address. Please do not ship the product before receiving written confirmation.
Refund initiation: Once the product reaches our warehouse and passes our quality inspection, the refund will be initiated within 2 business days. The amount will be credited to your original payment method.
Refund timelines by payment method

After refund is initiated from our end, the time taken for the amount to reflect in your account varies by payment mode:

UPI (PhonePe, GPay, Paytm, etc.): 1–3 business days
Debit card or credit card: 5–7 business days depending on your bank
Net banking: 3–5 business days
Wallets (Paytm Wallet, Mobikwik, etc.): 1–2 business days
Cash on Delivery orders: Refund will be processed via bank transfer — you will be asked to provide your bank account details at the time of approval

Please note that Shadeleur does not have control over the processing timelines of individual banks or payment networks. If the refund has not been received beyond the timelines mentioned above, please contact your bank or reach out to us at shadeleurshop@gmail.com with your refund reference number.

Partial refunds

In certain situations, a partial refund may be issued instead of a full refund. This may occur when only a part of an order is found defective, when the product is returned in an incomplete state (missing minor accessories), or when the damage is minor and does not affect the overall functionality of the product. In such cases, Shadeleur will communicate the partial refund amount to you in writing and seek your consent before proceeding.

Contact us

For all refund-related queries, please reach out to us through any of the following channels. We endeavour to respond to all queries within 24–48 business hours:

Email: shadeleurshop@gmail.com
Phone: +91 9213669400
Website: www.shadeleur.shop
Business Hours: All Day 24x7