. Contact Information

We are here to help! If you have any questions, concerns, or feedback about our products, policies, or services, please do not hesitate to reach out to us. The Shadeleur team is committed to responding to all inquiries promptly and professionally.

4.1 Customer Support Details

Brand Name:

Shade leur

Customer Support Email:

shadeleurshop@gmail.com

Customer Support Phone/WhatsApp:

+91 9213669400

Business Hours:

Monday to Sunday: 10:00 AM – 6:00 PM IST

4.2 Support Response Times

We aim to respond to all customer queries within the following timeframes:

•        Email Queries: Within 0-2 business hours

•        WhatsApp/Phone: During business hours (7 AM – 12 PM IST, Mon–Sun)

•        Order-related issues: Priority response within 12 business hours

•        Refund/Return requests: Acknowledged within 24 hours, resolved within 5–7 business days

4.3 Registered Business Information

Brand Name: Shadeleur

Country of Operations: India

Jurisdiction: Gujarat, India

4.4 How to Reach Us

For the fastest support, please include the following in your message:

•        Your full name and registered email address

•        Order ID or transaction reference number

•        A clear description of your query or issue

•        Relevant photographs (for product/delivery issues)

You can also reach us via the Contact Us form on our website or by directly emailing shadeleurshop@gmail.com.

4.5 Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Shadeleur has designated a Grievance Officer to address customer concerns. If your issue is not resolved to your satisfaction within 7 business days, you may escalate it to our Grievance Officer at shadeleurshop@gmail.com. We are committed to resolving all complaints fairly and transparently.

4.6 Feedback and Suggestions

We value your feedback! If you have suggestions on how we can improve our products or services, please write to us at shadeleurshop4@gmail.com. Your input directly helps us serve you better.